Smarter conversations through the Gaping Void

Just a couple more items to round up what’s been an exciting week, a sign of times to come.

1. Porous Membrane – the Sequel

Hugh Macleod, creator of the Gaping Void, “cartoons on a business card” and the Porous Membrane post, comments on my recent remixing of his theory.

Mario Sundar, the “Community Evangelist” for, has another take on “The Porous Membrane”

Microsoft blog watchers, take note.

As you may have read in my earlier posts, customer evangelism is practiced by every passionate user within an organization. And, I see the role of every community evangelist facilitating easier communication between groups of users and the company.

Thanks to Hugh, for continuing to generate smart conversations.

2. While on the topic of successful communities

One such community manager is Scott Wilder, Group Manager for Intuit’s Quick Books Online Community, whom I had a chance to meet with recently. The good news is that he’s recently started a blog, called Community Playbook, which I’ll definitely recommend to anyone interested in learning best practices on community management. The very first post is titled “Don’t kill the press release, change the messenger

Check out his blog here. Subscribe to the blog here.

Let me know if you’re going to be around at the Web 2.0 Expo. The event is going to feature a who’s-who from the world of web 2.0 and even features a separate track on marketing and community.

Have a great weekend!

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  1. Lunch 2.0 again! « Marketing Nirvana

    […] definitely references my recent blog exchange with Hugh Macleod (Gaping Void) on the role of the community manager. My take on Hugh’s Porous Membrane post […]

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